Responsible Gaming

PlanBet exists to provide entertainment. Gambling should never be seen as a way to earn money or solve financial problems. If you feel your gambling is no longer under control, this page explains the tools available to you, signs to watch for, and where to find help.

Keeping Play in Check

All players can set personal limits directly from their account settings. These include:

- Deposit limits: cap how much you can add to your account over a 24-hour, 7-day, or 30-day period - Loss limits: stop play once your net losses hit a set amount during a chosen timeframe - Session time limits: automatically log you out after a specified playing time - Reality checks: receive pop-up reminders at intervals you choose, showing session duration and current balance

Any reduction to an existing limit applies immediately. Raising a limit requires a 24-hour cooling-off period before it takes effect. This delay helps prevent impulsive decisions.

Players may also request a temporary break (cooling-off period) of 1, 7, or 30 days. During this time, your account stays active but you cannot log in or place bets. For longer breaks, self-exclusion is available for periods of 6 months up to 5 years. Self-exclusion locks your account entirely and blocks re-registration under any name or email.

Recognising Trouble

Gambling becomes a problem when it stops being fun. Warning signs include:

– Chasing losses by betting more to win back money – Lying to family or friends about how much you gamble – Using money meant for bills, rent, or essentials – Feeling restless or irritable when trying to cut down – Spending more time gambling than intended

These behaviours are common and nothing to be ashamed of. What matters is acting early.

Free, confidential support is available through independent organisations. Many regions operate a national self-exclusion register that blocks access across multiple gaming sites. Enrolling does not affect your PlanBet self-exclusion but adds another layer of protection. Local helplines offer counselling, practical advice, and peer support without cost or judgment.

Protecting Minors

PlanBet is strictly for adults aged 18 and over. We verify age and identity during registration and may request documents before allowing withdrawals. If you share a device with children or teens, consider installing blocking software like Gamban or Net Nanny to restrict access to gambling sites at the device level.

Account Rules and Fair Play

Only one account per person is permitted. Opening multiple accounts to claim bonuses or bypass limits breaches our terms and may lead to account closure.

Before your first withdrawal, we must confirm your identity, address, and payment method. This step protects you and us from fraud. Bonus offers come with clear requirements: wagering conditions, eligible games, expiry dates, and maximum cashout amounts are always shown before you accept. Trying to exploit bonuses through multi-accounting or other tricks voids the offer and may result in forfeiture of winnings.

Dormant accounts, those with no login or activity for 12 months, are subject to administrative fees after written notice. Collusion, bot usage, credit card chargebacks as a form of withdrawal, or any attempt to manipulate game outcomes violates fair play rules and will trigger investigation and possible suspension.

If you have a complaint, contact our support team first. If unresolved within 14 days, you may escalate the matter to the relevant regulatory authority.

Your Data and Privacy

We collect personal information to run your account safely: identity details for age and location checks, contact info for service messages, payment data to process transactions, and technical logs to detect fraud and improve site performance.

Your data is processed because it is necessary to fulfill our contract with you, meet legal obligations (like anti-money laundering laws), or protect our legitimate interests. Such as preventing underage gambling. We share data only with payment processors, identity verification partners, and regulators, never selling it to third parties for marketing.

Records are kept for the minimum time required by law, typically five to seven years after account closure. You have rights to see what data we hold, correct errors, request deletion (where no legal reason prevents it), obtain a copy in machine-readable format, or object to certain processing. Contact our privacy team through your account dashboard to exercise these rights.

Cookies on our site fall into three types: essential ones needed for login and security, analytics cookies that help us understand site traffic (which you can disable), and marketing cookies for personalised ads (blocked by default until you opt in). All can be managed via the cookie banner on your first visit.

Data moves between your device and our servers using strong encryption. Internal access is limited to staff who need it for their role, and systems undergo regular security testing.

Changes to these policies will be posted on-site with advance notice. Continued use after updates means acceptance.