Privacy

This page explains how PlanBet handles your personal information, what we collect, why we need it, and your rights over your data. We also cover responsible gambling tools, account terms, and how to get help if you need it.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money or solve financial problems. If you feel you are losing control, support is available.

PlanBet offers several tools to help you stay in charge:

- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. Limits apply immediately. - Loss limits: Restrict the amount you can lose over set periods. - Session time limits: Automatically log you out after a chosen playing time. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. - Self-exclusion: Permanently close your account for at least six months. During this time, you cannot reopen or create a new account.

Any decrease to a limit takes effect right away. Increases require a 24-hour waiting period.

Warning signs of problem gambling include chasing losses, lying about gambling habits, using money meant for bills, or feeling restless when not playing. These are not moral failings. They signal that it might be time to seek help.

Free, confidential support is available through independent services such as Gamblers Anonymous and national self-exclusion registers like GAMSTOP. These resources offer counselling, self-exclusion options, and practical advice.

Players must be at least 18 years old to register. We verify age during account setup. If you share a device with minors, consider installing blocking software like Net Nanny or K9 Web Protection to restrict access.

Account Terms and Fair Play

Only one account per person is allowed. You must be of legal age and located in a jurisdiction where online gambling is permitted.

During registration, you provide identity, contact, and payment details. We carry out Know Your Customer (KYC) checks to confirm your identity and prevent fraud. This step is required before your first withdrawal.

Bonuses come with specific conditions: wagering requirements, eligible games, expiry dates, and maximum cashout limits. Attempting to exploit bonus terms, such as creating multiple accounts or placing hedged bets, will void any offers and may lead to account restrictions.

Inactive accounts (no logins or activity for 12 months) may be closed. Any remaining balance is returned after deducting reasonable administrative fees, as outlined in our full terms.

Fair play matters. Collusion, use of bots, fraudulent chargebacks, or any attempt to manipulate game outcomes violates our rules and may result in account termination.

If you have a complaint, contact our support team first. Unresolved issues can be escalated to the relevant regulatory authority overseeing PlanBet’s operations.

We may update our terms. Significant changes are communicated via email or site notice at least 14 days in advance. Continued use of the site means you accept the revised terms.

Data Collection and Use

We collect four types of data:

- Identity information: Name, date of birth, address. Needed for KYC and legal compliance. - Contact details: Email, phone number. For account updates and support. - Payment data: Transaction records, payment method details. To process deposits and withdrawals securely. - Technical and usage data: IP address, device type, browsing behaviour. To improve site performance and detect fraud.

We process your data because it is necessary to run our service, meet legal obligations (like anti-money laundering laws), and protect our platform from misuse.

Your information is never sold. We share it only with trusted third parties who help us operate: payment processors, identity verification services, and regulators when required by law.

Records are kept for five years after account closure, as mandated by licensing authorities to ensure accountability and prevent fraud.

You have the right to: – Access a copy of your data – Correct inaccurate information – Request deletion where legally permissible – Obtain your data in a portable format – Object to certain types of processing

To exercise these rights, contact our data protection team through the secure message system in your account.

Cookies and Security

Our site uses cookies: - Essential cookies: Required for login, security, and basic functions. - Analytics cookies: Help us understand site traffic and performance (anonymous and aggregated). - Marketing cookies: Used by third parties to show relevant ads; you can disable these.

You can manage cookie preferences via your browser settings or our cookie consent banner.

All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. Internal access to your data is restricted to staff who need it for their role, and all systems undergo regular security reviews.

For questions about privacy or data handling, use the “Contact Us” option in your account dashboard.