Terms

These terms explain how PlanBet works, what you agree to by using the site, and your rights and responsibilities as a player. Read them carefully. They form a binding agreement between you and the operator.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money. If you feel it is becoming something else, take action early.

You can set several tools to help manage your play:

- Deposit limits: Choose a daily, weekly or monthly maximum. - Loss limits: Cap how much you can lose in a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Get pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from 24 hours up to six weeks. - Self-exclusion: Block your account for a minimum of six months.

All limit reductions apply immediately. Increases require a 24-hour waiting period. You can adjust these settings anytime in your account section.

Signs of problem gambling include chasing losses, lying about how much you spend, or feeling restless when trying to cut down. None of these mean you’ve failed. They mean it’s time to reach out.

Free, confidential support is available through independent organisations such as GamCare and BeGambleAware. Many regions also operate a national self-exclusion register like GAMSTOP. These services do not share your details without permission.

Only people aged 18 or over may create an account. We verify age during registration. If you share a device with minors, consider installing blocking software such as Net Nanny or K9 Web Protection.

Account and Gameplay Rules

You must be at least 18 years old and not located in a place where online gambling is prohibited. Only one account per person is allowed.

When you sign up, you’ll need to provide accurate personal details. Before your first withdrawal, we will ask for proof of identity, address and payment method. This step, known as Know Your Customer (KYC), helps prevent fraud and money laundering.

Deposits are processed instantly. Withdrawals may take longer depending on the method used and whether verification is complete. Bonus offers come with specific rules: they usually carry wagering requirements, apply only to certain games, expire after a set time, and may cap how much you can withdraw from winnings. Trying to exploit bonuses across multiple accounts voids all offers.

Accounts inactive for 24 months may be closed. Any remaining balance will be returned after deducting reasonable administrative fees, if permitted by law.

Fair play matters. You must not use bots, collude with others, reverse deposits via chargebacks, or attempt to manipulate game outcomes. Breaching these rules may lead to account suspension or forfeiture of funds.

If you have a complaint, contact customer support first. If unresolved within eight weeks, you may escalate it to the relevant regulatory authority.

We may update these terms. When we do, we’ll notify you by email or via a notice on the site. Continued use after the change means you accept the new version.

Privacy and Data Use

We collect several types of data:

- Identity and contact details (name, email, phone) to manage your account. - Payment information to process deposits and withdrawals securely. - Technical and usage data (IP address, device type, pages visited) to improve service and detect fraud.

We process this data because it is necessary to run your account, meet legal obligations, or protect our legitimate interests. Such as preventing underage gambling or financial crime.

Your data is shared only with trusted third parties: payment processors, identity verification providers, and regulators when required by law. We never sell your personal information.

Records are kept for five years after account closure, as mandated by anti-money laundering rules.

You have rights under data protection law. You can request access to your data, correct errors, ask for deletion (where no legal reason prevents it), obtain a copy in a portable format, or object to certain processing. To exercise any right, contact our data protection team through the secure message centre in your account.

Our site uses cookies:

- Essential cookies keep you logged in and secure. - Analytics cookies help us understand site performance. - Marketing cookies show relevant ads (if enabled).

You can manage preferences through the cookie banner on your first visit or later via your account settings.

All data sent between your device and our servers is encrypted. Staff access to personal data is restricted to those who need it for their role.

General Provisions

PlanBet operates under a valid remote gambling licence. The operator complies with all applicable laws concerning anti-money laundering, consumer protection, and fair gaming.

These terms, together with the privacy policy and bonus rules, make up the full agreement between you and PlanBet. If any part is found unenforceable, the rest remains valid.

By using this site, you confirm you understand and accept these conditions.